Optimize Your Offshore Outsourcing
Chances are, you have some nagging doubts about your offshore operations.
Project schedules and performance metrics keep slipping, often badly. Big, unbudgeted costs start to show up on your P&L. There's constant bickering between your staff and your vendor's people. Worse, just when your own budget is tightening up, the savings you promised from your outsourcing strategy are drying up. Sooner or later, someone --- your boss, your CFO, or perhaps your board members-will start asking awkward questions.
Before the situation gets worse, I can help. I've spent 15+ years advising clients on how to fine-tune their offshore operations. I've seen a lot of offshore relationships that fell apart -- and, even more importantly, I've figured out how to fix these problems and get offshore relationships back on the right track.
Drawing on this experience, I've put together a simple, fast, and inexpensive offshoring audit service. This service systematically analyzes six key areas where you're most likely to run into problems:
|Productivity standards:The big payoff from offshore operations usually comes from lower payroll costs. But what happens if offshore employees take two or three hours to complete a task that your U.S. staff wraps up in just one hour? Productivity is often the single biggest problem I've seen with offshore operations, and I can measure your offshore productivity against your internal standards to make sure you're getting your money's worth.||Team integration: The most successful offshore relationships involve very tight integration between your own staff and the vendor's own employees. You need to take a regular "healthcheck" on this relationship: Are both teams communicating well? Are there turf wars and political battles going on behind the scenes? Is bad news being hidden? If there are relationship problems, I'll identify them and suggest solutions.|
|Performance metrics: Offshore vendors naturally focus on the metrics that make money for their business, and will often neglect whatever you don't measure. I can show you what you should be measuring and how watching these metrics will almost instantly improve performance.||Staff quality: Your offshore vendor probably gave you a dream team when you signed your first contract, but turnover and competition for top talent may have left you with a less-skilled group of offshore employees. I can review the credentials of your current team and make sure they're still as good as you were promised.|
|Broken workflow: It's human nature: People begin to take short cuts when they're in a hurry. They don't document code or follow development specs exactly; they escalate tough support questions and QA problems to the home office rather than solve problems on their own. I'll take a close look at core workflow processes and standards, and see where there's slippage.||Project selection: Surprisingly often, outsourcers are given assignments that it's almost impossible for them to do well. These include projects that demand specialized domain or cultural knowledge, lots of face-to-face interaction, and fast-changing performance goals. As part of the audit, I'll take an objective look at your offshore portfolio and suggest projects that you should consider bringing back to the U.S.|
The end result of this audit process will be a detailed report that gives you a customized analysis of any significant relationship problems (and will also tell you where your offshore strategy is performing well). In addition, I'll identify and prioritize what you need to do to achieve the kind of savings that you originally expected from your offshore strategy.
This audit service is designed to be completed in about two weeks at a modest cost. If you feel you need more help with hands-on implementation work, I'm happy to discuss a more extended relationship with you.
Is this service something you'd like to explore? If so, let's talk. My direct line is 408/865-0474 (in Cupertino, Calif.) and my e-mail is firstname.lastname@example.org.
I look forward to hearing from you soon!
M. M. "Sath" Sathyanarayan